CONTACT US:
Address: Solar HQ Ltd,
c/o Integra Accounting Ltd,
5 Station Road, Hinckley, Leicestershire LE10 1AW
Phone: 0 777 3331481
START A CONVERSATION:
E-mail: [email protected]
01. All our works are completed in reference to industry regulations, guidelines and best practice guides including:
(a.) Solar Energy Rooftop O&M Best Practices Guidelines 2021.
(b.) The Institute of Engineering and Technology ‘Code of Practice – Grid-connected Solar Photovoltaic Systems 2nd Edition’ plus regulations, standards and guidance as listed in Appendix B.
(c.) The Institute of Engineering and Technology ‘Code of Practice – Electrical Energy Storage Systems 2nd Edition’ plus regulations, standards and guidance as listed in Appendix B
(d.) RC62-Recommendations for fire safety with PV panel installations
By accepting our quotation, you are also accepting and agreeing to all conditions herein.
Quotations are based on the information provided and our best understanding of the scope of works required.
Quotations are based on current supplier and contractor pricing, which is subject to availability and change.
All prices unless specified are exclusive of VAT, which will be charged at the prevailing rate at time of order.
Any scope of work tasks not explicitly described within quotation are deemed to be out of scope.
Any additional works requested over and above those tasks detailed within our quotation can be quoted for separately and will only be carried out upon receipt of a valid purchase order.
Quotations are typically valid for 14days or between dates specified on issued quote.
Customers who provide written quotation approvals or purchase orders agree to procced with quoted works.
Customers who agree to our quotations or provide purchase orders therefore take responsibility if they subsequently choose to cancel by accepting any invoiced costs incurred by us such as covering cost of materials, equipment, plant, or labour which will be invoiced upon their cancellation request.
It is the landlord or property owners’ responsibility to provide free and safe access to the work areas, and all areas are required to be free from obstruction, trip hazards, fire risks and falls from height.
SOLARHQ will request evidence of safe access including a valid inspection and test certificates prior to site visit.
SOLARHQ will not work with any safe access equipment that does not hold a valid inspection and test certificate.
Where free and safe access details and arrangements are not provided by customers prior to works, SOLARHQ will assume free and suitable safe access is provide and available.
If SOLARHQ are unable to complete works due to a lack of free, or safe access, or through circumstances beyond our control, or if a future attendance is requested, then SOLARHQ reserve the right to invoice for our visit, and to notify Customer and provide a quotation for suitable safe access and/or to facilitate our return visit.
Where full free and safe access is not available through no fault of the SOLARHQ by way of height restriction, locked gates, parked cars or similar, the Customer agrees to pay the invoice in full, with the invoice amount being reduced according to the percentage of works completed, plus 10%.
SOLARHQ reserve the right to specify any reasonable preconditions specific to the works and site.
Standard rates apply during normal working hours:
– Typical Office normal working hours Mon-Fri 9-5pm.
– Typical Site normal working hours Mon-Fri 8-4pm.
Rates increase for any works required outside of normal working hours.
Unless agreed otherwise with Customer, all works are to be completed during agreed times:
– Typical Site normal working hours Mon-Fri 8-4pm.
Rates increase for any works required outside of normal working hours.
If the Customer causes delays to work, SOLARHQ hold the right to invoice for all costs incurred.
If required evidence of all completed works and any issues encountered will be presented by SOLARHQ to Customer via a report.
SOLARHQ will discuss and present all proposed designs & equipment’s to Customers for their written approval before proceeding to place any orders.
SOLARHQ reserve the right to modify the design or equipment specifications if necessary for example dependent upon constraints in supply availability, deadlines, or if required by factors such as requests by site, Customer, DNO, architects, or by changes in regulation. Any changes will be discussed with Customer for approval before proceeding.
SOLARHQ will confirm our best understanding of materials availability and lead times to Customers before they place any orders.
Any changes notified by suppliers to SOLARHQ regarding materials availability or lead times will be shared with the Customer as soon as SOLARHQ is aware.
Expected shipment and delivery dates notified by suppliers to SOLARHQ will be shared with the Customer as soon as SOLARHQ is aware.
Any changes notified by suppliers to SOLARHQ regarding materials dispatch or shipment dates will be shared with the Customer as soon as SOLARHQ are aware.
SOLARHQ cannot be held liable for any delays in materials availability caused by circumstances beyond our control.
Unless agreed otherwise with Customer, all works are to be completed during:
– Typical Site normal working hours Mon-Fri 8-4pm.
SOLARHQ will take a photographic record of the working area and any issues prior to starting, during and upon completion of works.
Any issues will be notified to Customers as soon as SOLARHQ are aware, with evidence being presented either via phone, email, or instant messaging.
If the Customer causes delays to work, SOLARHQ hold the right to invoice for all costs incurred.
Evidence of all completed works and any issues encountered will be presented by SOLARHQ to Customer via a works report.
SOLARHQ shall charge the Customer for the Services it provides as per the quote provided to the Customer for the provision of the Services. Any Services rendered or charges incurred outside of the original quote will be charged at the SOLARHQ’s published price list in force at the date of the provision of the Services or as may otherwise be agreed by SOLARHQ in writing.
Where SOLARHQ arrives on site and is unable to complete any works through lack of information from the Customer, an inability to access site or through any other reason beyond the control of SOLARHQ, the Customer will be charged a call-out fee of £250.00 (plus V.A.T.) per person, plus the full cost of any accommodation costs, access, plant or machinery hire and any associated haulage costs, (plus V.A.T.).
Where SOLARHQ arrives on site and works are delayed due to incorrect access details, on-site staff being unavailable for site inductions etc, or any other issue which is not the fault of SOLARHQ, then the Customer will be charged a fee per hour, per person. This will start 30 minutes after their arrival time on site. Verification of arrival time may either be from site date/time sign in, confirmation by site contact, or via tracked vehicle data.
Where the Customer cancels a service previously ordered, with less than 72 hours before works are due to commence, the Customer will be liable to pay 25% of the total invoice amount, plus any charges for any parts purchased, access, plant or machinery hire and any associated haulage costs, hotel costs or any other non-refundable cost that SOLARHQ incurs in-line with the cancelled service, (plus V.A.T.).
Where third party contractors’ activities cross and prevent SOLARHQ from completing an area of works, the Customer agrees to pay the invoice in relation to the time lost or proportion of works not completed and a re-visit fee may need to be negotiated between the parties.
(i.) Deposits
Usually, deposits are only requested when suppliers request deposit payments as part of their T&Cs. Where suppliers do not require deposit payments and materials or services are covered within account credit limits, or invoices are payable within 30day terms, then we will not request deposits. However generally for an installation project we may request the following:
All order values <£2,500 (+VAT) are not subject to deposit payments.
All order values £2,500-£5,000 (+VAT) are subject to a 25% deposit.
All order values >£5,000 (+VAT) are subject to a 50% deposit.
Invoice to be paid no less than 7 days prior to the works commencing. Unless otherwise agreed by SOLARHQ and the decision to do so is made entirely at their discretion.
(ii.) Deposit Summary
Value | % payment | Payment terms |
<£2,500 | 0% deposit |
|
£2,500-£5000 | 25% deposit payment | no less than 7 days prior to the works commencing. Unless otherwise agreed by SOLARHQ and the decision to do so is made entirely at their discretion. |
>£5,000 | 50% deposit payment |
(iii.) Materials
The payment required by SOLARHQ from Customer for materials supplied by SOLARHQ for installation, repairs or replacements will be dependent upon total value and/or the payment requirements of our equipment supplier. For example, where total material value is within our supplier credit limits, materials will be ordered by SOLARHQ on our credit accounts, and Customers will only be invoiced in full for materials value upon delivery of materials to Customers site.
Where value of materials required are above our supplier credit account limits, or where suppliers require either a partial deposit or full payment in advance before dispatch, SOLARHQ will notify the Customer and request the corresponding minimum payment be made to SOLARHQ so we can pay suppliers to dispatch. Again, Customers will only be invoiced the outstanding value upon delivery of materials to site.
Any advanced material deposits or outstanding payments must be made on time to avoid delays with requested or scheduled works dates.
All material invoices are subject to our standard invoicing payment terms unless otherwise stated or discussed with Customers in advance.
(iv.) Credit limits
Commercial Customers will be subject to a credit limit check, as rated by Creditsafe. SOLARHQ will not carry out any on-going Services which may take commercial customers beyond their credit limit. For further Services to be completed, the Customer must make payment and reduce their outstanding balance to keep within their credit limit as rated by Creditsafe. As outlined in the Invoice Payment Terms below, invoices that are not paid on time may be liable to late payment charges. If payment is still not made, the Customer may be charged with Court action.
All invoices should be paid before or on invoice due date, unless otherwise specified and agreed in writing by us.
Late or outstanding payments are subject to the following actions and fees:
Days | Action and fees |
7 | If payment has not been received within 7 days of invoice due date: a payment reminder will be issued for payment to be made within 7 days. |
14 | If payment has not been received within 14 days of invoice due date: a 10% charge will be added to the Customer’s account. |
21 | If payment has not been received within 21 days of invoice due date: an application will be made to the relevant Court and papers will be sent to the Customer. |
The Supplier (SOLARHQ) shall not limit or exclude its liability for: death or personal injury caused by its negligence, or the negligence of its personnel, agents, or subcontractors; fraud or fraudulent misrepresentation; or breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or any other liability which cannot be limited or excluded by applicable law.
Subject to the above, the Supplier (SOLARHQ) shall not be liable to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the provision of the Services for any indirect or consequential losses, including, but not limited to loss of profits or loss of sales or business, loss of or damage to goodwill; or any other indirect or consequential loss.
Save for liability that cannot be excluded at law, the Supplier’s (SOLARHQ) total liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the provision of the Services shall be limited to One hundred per cent (100%) of the Charges paid by the Customer to the Supplier (SOLARHQ) for the provision of the Services in accordance with this quote.
The conditions implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law excluded.
Address: Solar HQ Ltd,
c/o Integra Accounting Ltd,
5 Station Road, Hinckley, Leicestershire LE10 1AW
Phone: 0 777 3331481
E-mail: [email protected]